Patient Accounts Services, LLC resolves your self-pay patients’ accounts and patient responsible balances after insurance, effectively, quickly and with complete courtesy to your patients. All services are provided transparently as part of the hospital business office. Our customer service will assure complete patient satisfaction and will enhance your facility’s image.
Patient Accounts Services, LLC can assume complete responsibility for processing self-pay accounts from the day they become self-pay until they are totally resolved. This allows client staff to be re-directed to more important business office projects and be free from the day-to-day activity of answering patient accounting phone calls. The comprehensive service includes periodic statements, follow-up calls, and customer service for patient inquiries. All services are provided transparently as part of the hospital business office.
Patient Accounts Services, LLC’s customer service representatives are fully trained to be courteous and helpful to patients and are knowledgeable of the policies and procedures of the client business office. We offer extended hours of operation and ensure proper staffing levels to answer calls promptly. Notes are made of all contact with patients and can be provided electronically to the client on a daily basis. In addition patients can use IVR processing or Web account access to view/pay account 24/7.
Patient Accounts Services can also tailor the program to any placement age and return age to meet the needs of your organization.